Terms & Conditions

GENERAL TERMS AND CONDITIONS

 

1. Definitions

1.1 In these General Terms and Conditions, the following terms (both singular and plural) have the following meanings:

– General Terms and Conditions’, the General Terms and Conditions of What To Do Riviera;

– Event’, the public or private event at which an activity of a tourist nature takes place, including – but not limited to – an excursion, a museum visit, a concert or a sports event;

– Location’, the place at which the event is held;

– Organizer’, the party responsible for the organization of the event;

– Agreement’, the agreement between What To Do Riviera and the consumer for the sale of tickets;

– Ticket’, proof of access to an event;

– Service’, the website, its content and our services to the customer;

 

2. Applicability

2.1 The General Terms and Conditions below, the booking and ordering conditions of What To Do Riviera apply to all offers, orders and agreements of What To Do Riviera.

2.2 In addition, the General Terms and Conditions of the organizer and the General Terms and Conditions of the party responsible for the locations will also apply to the agreement. In the event of any conflict between the provisions in the agreement or in these General Terms and Conditions and the terms and conditions of the third party’s locations, the provisions in the agreement or in these General Terms and Conditions will prevail. Copies of the General Terms and Conditions of the parties responsible for the Locations or of the organizer are available on request from the parties responsible for the different locations we may attend.

2.3 By accepting an offer or making an order, the consumer expressly accepts the applicability of these General Terms and Conditions.

2.4 All rights and entitlements stipulated for What To Do Riviera in these General Terms and Conditions and any further agreements will also apply for intermediaries and other third parties deployed by What To Do Riviera.

 

3. Prices/offers

3.1 All offers made by What To Do Riviera are without obligation and What To Do Riviera expressly reserves the right to change the prices, in particular if this is necessary as a result of statutory or other regulations.

3.2 All prices are indicated in euros, excluding VAT. Invoices can be made also in other currencies on demand.

3.3 In certain cases, promotional prices apply. These prices are valid during a specific period as long as stocks last. No entitlement to these prices may be invoked before or after the specific period.

3.4 What To Do Riviera cannot be held to any price indications that are clearly incorrect, for example as a result of obvious mistyping or printing errors. No rights may be derived from incorrect price information.

3.5 For each ticket, a fixed amount will be charged for service costs, which may vary according to the event. The service costs can include transaction costs, organization costs and shipping costs.

 

4. Cancellations and refunds

At WhatToDoRiviera, we strive to provide exceptional travel experiences for all of our clients. However, we understand that plans can change. Our cancellation and refund policy is designed to be fair to both our customers and our business, ensuring clarity and transparency.

4.1 An organizer is entitled to cancel or change the date of an event. In this case, What To Do Riviera will attempt to provide a suitable solution. If an event is cancelled or postponed, What To Do Riviera will do its best to inform you as soon as possible. However, we cannot guarantee that the consumer will be informed before the start of the event and we cannot be held liable for any costs incurred. If the customer agree on rebooking to a later date, he can’t apply later for a refund if he had benefited and enjoyed the same service or a replacement option that the client would have agreed on. 
Refunds on tours and experiences which involve third-party businesses (e.g., e-bike, tasting, cooking or baking classes) are subject to the policies of the respective providers. We will assist in processing any cancellations, but fees and refund amounts depend on the third-party terms and conditions.

4.2 Before confirming your booking, always check carefully that you have booked the correct tickets.
For public tours and experiences, all cancelations made 72 hours prior to the event will be fully refund (outside of third parties costs if applicable), from 72hours till 24hours before the event you’ll be refunded only 50% (outside of third parties costs if applicable), after this delay there is no refund.
Regarding privates tours and events, a different policy will apply as there is more work, planning and organising involved along with partners relying on us.
In this respect and regardless of the cancellation’s reasons, we will offer the following 2 options:
– a 25€ or 5% cancellation fee (whichever amount is higher) + whatever cost is non refundable from our third party partners, and the rest will be hold as credit
– a 50€ or 10% cancellation fee (whichever amount is higher) + whatever cost is non refundable from our third party partners, and a refund of the difference.

4.3 Regarding cruises, if you organize a tour and you are desembarking from a cruiseship, in case of an event where the boat can’t get into the port or is rerouted due to weather conditions, we won’t be able to provide a 100% refund as for all the time spent organizing the tour (like private tours) and the fact that our next day will be fully cancel. We understand it’s not the customer fault so to be understanding, we will offer 2 options:
– a 25€ or 5% cancellation fee (whichever amount is higher) + whatever cost is non refundable from our third party partners, and the rest will be hold as a credit
– a 50€ or 10% cancellation fee (whichever amount is higher) + whatever cost is non refundable from our third party partners, and a refund of the difference.

4.4 Travel Insurance

We highly recommend that all customers purchase comprehensive travel insurance to cover unforeseen cancellations, medical emergencies, and other travel-related risks. WhatToDoRiviera is not responsible for any costs or losses incurred due to events outside of our control.

Thanks for your understanding.

 

5. Payments

What To Do Riviera accepts three payment method. Bank transfers in euros or other currencies, Credit card payment transactions (online or via a payment terminal) or cash. Credit card transactions are subject to processor fees. You will not receive confirmation of your definitive booking until your payment has been approved.

 

6. Delivery

6.1 Tickets will be delivered to the email address included in What To Do Riviera addresses database.

 

7. Retention of title

7.1 The ownership of the tickets delivered will only transfer to you if you have met all your obligations to What To Do Riviera in accordance to any agreement whatsoever. The risk relating to the tickets will be transferred to you at the time of delivery.

 

8. Complaints and liability

8.1 You are obliged to check on delivery to ensure that the tickets are in line with the agreement. If this is not the case, you must inform What To Do Riviera as soon as possible and at least within five (5) days after tickets delivery.

8.2 If it has been demonstrated that the tickets are not in line with the agreement, What To Do Riviera may choose to replace the tickets in question with new tickets or to refund the amount paid.

 

9. Electronic communication and evidence

9.1 What To Do Riviera is not liable for any misunderstandings, distortions, delays or incorrect transmission of data and messages as a result of the use of the internet or any other communication resource in the traffic between the customer and What To Do Riviera (or the parties deployed by the customer).

9.2 The records and data of What To Do Riviera will serve as full evidence of the existence, the content and the implementation of the agreement with the customer in any legal procedure, subject to counter-evidence provided by the party that invokes the fact that our evidence is unreliable.

 

10. Force majeure

10.1 Without prejudice to the other rights to which it may be entitled, in the event of force majeure, What To Do Riviera is entitled, at its own choice, to suspend implementation of your order or to dissolve the agreement without legal intervention, by informing you of this in writing and without What To Do Riviera being held liable to any damage compensation unless in the prevailing circumstances this would be unacceptable in accordance with all reasonableness and fairness.

10.2 Force majeure is deemed to mean any shortcoming which cannot be attributed to What To Do Riviera because it cannot be blamed on it nor deemed to be its responsibility in accordance with the law, legal action or generally accepted views.

 

11. Special provisions, liability

1.1. The purchaser must have a current personal liability insurance. At any time during the tours and activities, you must conform to all instructions and directives provided by or on behalf of the organizer as well as by the competent authorities in order to provide you a safe and enjoyable experience.

11.2 What To Do Riviera will not be liable for any refusal by the organizer of an event or by the public authorities to admit the purchaser of a ticket supplied by What To Do Riviera to an event as a result of actions and/or negligence on the part of the purchaser.

11.3 The purchaser of a ticket attends an event at his or her own risk.  You agree to hold harmless What To Do Riviera, its instructors, employees, directors or interns from any loss, liability, damages and all claims made by yourself or others during the journey to and from the activity or while attending the activity. What To Do Riviera won’t be liable for any of the mentions above. For the bike tour

11.4 The purchaser of a ticket supplied by What To Do Riviera must take note of the instructions issued by or on behalf of the organizer of the activity or the competent authorities relating to it, including any changes concerning the event, such as starting time, etc. What To Do Riviera has no obligation to provide the purchaser of a ticket with further information in this regard.

 

12. Other provisions

12.1 If one or more of the provisions in these Terms and Conditions or any other agreement with What To Do Riviera are in conflict with any applicable legal regulation, the provision in question will lapse and be replaced by a new comparable stipulation admissible by law to be determined by What To Do Riviera. 

12.2 The French law applies to all agreements entered into with or concluded by What To Do Riviera disputes arising directly or indirectly from these agreements will be exclusively settled by the Court of Nice.

 

13. Privacy Policy

13.1 Information Collection and Use 

What To Do Riviera recognizes that its visitors and users who use https://whattodoriviera.com (the “Service”) value their privacy. This Privacy Policy applies to all of the products, services, and websites offered by What To Do Riviera, and details important information regarding the use and disclosure of user information collected on the website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy.

We collect different types of information for various purposes to provide and improve the Service we provide you.

While using our websites and services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone Number
• Address, State, Province, ZIP/Postal Code, City, Country

During events, the organizers or any members of What To Do Riviera might take some photos or videos. These medias might be used on our websites, social media, brochures, publicity or any advertising support. By commiting and purchasing an event, you automatically grant permission and give us your consent for the use of these medias. You understand that there will be no payment, royalties or compensation due to their use.
You can revoke this authorization at any time by notifying What To Do Riviera in writing. The revocation will not affect any actions taken before receiving this written notification. Medias will be stored in a secure location and only authorized staff will have access to them. They will be kept as long as they are relevant and after that time either deleted or archived.

13.2 Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that you might be interested in. You can opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

13.3 Usage Data
We may also collect information on how our websites are accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s IP address, pages of our Service that you visited, the time and date of your visit, the time spent on those pages, browser type, browser version, unique device identifiers and other diagnostic data.

13.4 Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies can also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

13.5 Use of Data
What To Do Riviera uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other products, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

If you opt in to our newsletter, we may contact you by email. At any time, you can stop receiving email from us, just use the “Unsubscribe” feature in any email we send to you.

13.6 Retention of Data
What To Do Riviera will retain your Personal Data only for as long as it is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
What To Do Riviera will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

13.7 Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
What To Do Riviera will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

13.8 Disclosure of Data
Under certain circumstances, What To Do Riviera may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
What To Do Riviera may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of What To Do Riviera
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

13.9 Your Rights
What To Do Riviera aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be changed or removed from our systems, please contact us.
Please note that we may ask you to verify your identity before responding to such requests.

13.10 Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

13.11 Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out from Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/intl/en/policies/privacy/

13.12 International Users
If you are a European resident, in accordance with GDPR regulations, you have the right to access your personal information and to ask that it can be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our contact form or send us an email at [email protected].

Additionally, please note that your information will be transferred outside of Europe, including the United States. We do our best to ensure we are working with GDPR-compliant third party service providers.

13.13 Viruses

What To Do Riviera assumes no responsibility or liability for any damages to, or viruses that may infect, your computer equipment or other property in connection with your access to or use of our websites or while downloading any data, text, images, files or other materials from these websites.

13.14 Links to Other Sites
The What To Do Riviera Privacy Policy applies only to Services that are owned and operated by What To Do Riviera. While other Websites may be displayed as links from within the Service, those sites are owned and operated by others, and they may have different privacy policies. When linking from WhatToDoRiviera.com to other websites, if you have privacy concerns, we urge you to review the privacy policies of those sites.
If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

13.15 Endorsement
The information provided on the Service is for reference only and does not constitute and should not be construed as an endorsement or recommendation of any air carrier, accommodation, restaurant or any other facility, business or event in France.

13.16 Content and Revisions
While What To Do Riviera uses reasonable efforts to ensure all information on the WhatToDoRiviera.com site is accurate and current, such accuracy and currency cannot be guaranteed and your reliance thereon is at your own risk. All content, including these terms and conditions, is subject to change without notice. We suggest you review these terms and conditions each time you access this website.

13.17 Use of Information
You agree not to use any information on this site or linked to this site in any claims, proceedings, suits or actions against What To Do Riviera, its partners, suppliers or affiliates.

13.18 Monitoring
What To Do Riviera assumes no liability or responsibility for content changed without our consent.

13.19 Changes To This Privacy Policy
By continuing to use WhatToDoRiviera.com, you agree to comply with and be bound by all of the terms and conditions set out here. We reserve the right, at our discretion, to modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting. You agree to review the terms and conditions periodically to be aware of such modifications from time to time.

 

14. Our details

What To Do Riviera

Address: 107, bd Raymond Poincaré 06160 Antibes

SIRET number: 81050532100028

Tel.: +33 7 82 85 19 97

E-mail: [email protected]